Cancellations

We recognise that circumstances may arise where you need to cancel your order. Orders can be cancelled without penalty within 12 hours of placement. If the order has already been prepared for shipment, we cannot accept cancellation requests.

If you wish to cancel after the initial 12-hour window, a cancellation fee of EUR 25 will be applied.

Upon confirmation of your cancellation, we will issue a refund to your original payment method. You will receive a confirmation email once the refund has been processed. Refunds typically take up to 10 working days to be completed. Please note that the processing time for refunds may vary by bank, and STIILI does not have influence over this duration.